CASE STUDY
Overview
Referred by a long-standing Wealth Manager, this case required calm, strategic execution at a time of personal upheaval.
Following her husband’s unexpected move into full-time care, our client faced the imminent expiry of their interest-only mortgage, with repayment funds now redirected to cover care costs. Downsizing was on the table, but emotionally unwelcome. She wanted clarity, stability, and above all, to stay in her home.
The key enabler: a Lasting Power of Attorney (LPA), which allowed her children to support her decision-making.
We reviewed her options face-to-face with the daughter before delivering a Lifetime Mortgage solution via Aviva that met every objective: long-term flexibility, financial breathing room, and the emotional reassurance of staying rooted.
Case Profile
| PROFESSION | Retired |
| RESIDENCY & DOMICILITY | UK |
| PROPERTY VALUE | £1.8 million |
| LOAN AMOUNT | £510,000 |
| LOAN TO VALUE | 28.33 percent |
| PRODUCT | Aviva Lifestyle Flexible Option |
| REFERRAL SOURCE | Wealth Manager |
The Challenge
This was not a financial transaction in isolation. It was a response to a sudden change.
The interest-only mortgage was reaching maturity. The original repayment vehicle had been diverted to fund a care annuity for the client’s husband. Meanwhile, the client, who was still adjusting to these changes, was under pressure to make a decision that would impact her future security.
While the mortgage and property were jointly held, the presence of a valid LPA allowed her children to act and support her in managing the situation constructively.
The objective was clear: avoid selling the family home, secure financial certainty, and retain optionality should her circumstances evolve.
Tailored Solution
We moved quickly and with sensitivity. After reviewing the case in detail, we:
- Held an in-person consultation with the client and her daughter to map out all viable options
- Recommended the Aviva Lifestyle Flexible Option, giving the client access to the equity needed, without sacrificing ownership or future control
- Managed the application process end-to-end, coordinating with attorneys, legal teams, and Aviva to ensure smooth progression and clear communication
- Structured a product which offered the right balance between release amount and flexibility, ensuring the client could remain in her home, now and in the future.
The Outcome
- £510,000 Lifetime Mortgage secured with Aviva
- Existing mortgage repaid in full
- No need to downsize or liquidate additional assets
- Peace of mind restored through a structured, client-led solution
What Made This Case Different
This case reflected the real-world power of preparation and expert advice.
The client had taken the right steps by putting a Lasting Power of Attorney in place, a critical foundation that enabled swift, decisive action. From there, we ensured the advice was practical, personalised, and handled with discretion.
More than anything, this was about helping a client reclaim control at a time when much had felt outside of it.
In the Client’s Words
“I cannot recommend Stephen Savill at Henry Dannell enough. I had to secure a Lifetime Mortgage, and Stephen talked me through the whole minefield of the process. He was patient and understanding, ensuring I fully understood each step and the implications of the process to reach a successful conclusion.
A difficult situation made a whole lot easier – thank you!”
Collaboration Matters
This case was referred by a trusted Wealth Manager, who knew the client needed more than just product selection. They needed specialist guidance, delivered with care. Their confidence in our ability to act in the client’s best interest was well placed and pivotal in delivering the right result.